glamaCo Customer Support

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How much does delivery cost?
glamaCo offers FREE delivery on orders over $149* (after discounts)! *Items deemed Dangerous Goods exempt from free delivery.
Delivery with tracking charges:
- Order grand total value over $149 and the order contains one (1) or more Dangerous Goods* item/s - Delivery charge of $16.95
- Order grand total value $149 or under and the order contains one (1) or more Dangerous Goods* item/s - Delivery charge of $16.95
- Order grand total value over $149 and the order does NOT contain any Dangerous Goods* item/s - Delivery is FREE
- Order grand total value $149 or under and the order does NOT contain any Dangerous Goods* item/s - Delivery charge of $16.95
*Items deemed Dangerous Goods: These items include Flammable Gas, Flammable Liquid and Oxidising Agents (E.g. Aerosol Cans, Powder Lighteners/Powder Bleach, 30vol (9%) and 40vol (12%) Peroxides, Nail Polishes etc). Dangerous Goods Items are marked accordingly on the individual item page.
Delivery of Dangerous Goods items is handled by StarTrack Road Express.
All other items are handled by Australia Post eParcel

Please see below for estimated delivery times.
Metro Estimated Delivery
- Brisbane or Sydney (includes Gold Coast and Sunshine Coast) - 3-5 Business days
- Australian Capital Territory or Melbourne - 4-6 Business Days
- Adelaide - 5-7 Business Days
- Hobart - 8-10 Business Days
- Alice Springs, Darwin or Perth - 9-12 Business Days
Country/Rural Estimated Delivery
- Queensland or New South Wales - 5-8 Business Days
- Australian Capital Territory or Victoria - 6-10 Business Days
- South Australia - 8-14 Business Days
- Northern Territory, Tasmania or Western Australia - 12-18 Business Days
All delivery times stated are estimated times only, and may vary. glamaCo will not be held liable for any late deliveries or any losses, damages, expenses, charges, or costs that may arise from the late delivery.
Click here for Australia Post domestic delivery disruptions and service updates.
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What if I’m not home when my order is due to be delivered?

If delivery is not able to be made in the first instance, whether it be the availability for a person to accept delivery or otherwise, the following will occur:

For orders sent via Startrack Road Express

it will be redirected to your nearest Star Track delivery depot.

For orders sent via Australia Post eParcel

It will be redirected to your nearest Australia Post Office.

Click here for more information on who handles your delivery

These orders can be collected according to the instructions left at the original delivery address on the non-delivery notice as provided by the delivery provider.

Please note that these orders are held for 5 business days, then if not collected they will be returned to glamaCo. We will then process a refund for the order for you (excluding the delivery fee of $16.95 if applicable) once received by glamaCo.

Where re-delivery is required, an additional re-delivery fee of $33.90 will need to be paid prior to re-delivery.

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Where is glamaCo currently unable to deliver to?

For orders containing dangerous goods items, glamaCo is unable to provide delivery to PO Boxes or Post Office delivery addresses, Locked Bags, Parcel Lockers, pre-booked warehouse or distribution centres, RSD (Roadside Deliveries) or any service where the receiver is not present to sign for the delivery.

For orders not containing dangerous goods items, glamaCo is unable to provide delivery to pre-booked warehouse or distribution centres, RSD (Roadside Deliveries) or any service where the receiver is not present to sign for the delivery.

glamaCo does not deliver to Australian Territories remote from the mainland, including but not limited to Ashmore and Cartier Islands, Australian Antarctic Territory, Christmas Island, Cocos (Keeling) Islands, Coral Sea Islands, Heard and McDonald Islands, Thursday Island and Norfolk Island. Please ensure a mainland address is provided as the delivery address for your order.

glamaCo reserves the right to cancel an order and reject delivery to areas not reasonably covered by our delivery network or areas covered by delivery sub-contractor restrictions. A full refund will be provided for the order value.

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When can I expect to receive my order?
Please see below for estimated delivery times.
Metro Estimated Delivery
- Brisbane or Sydney (includes Gold Coast and Sunshine Coast) - 3-5 Business days
- Australian Capital Territory or Melbourne - 4-6 Business Days
- Adelaide - 5-7 Business Days
- Hobart - 8-10 Business Days
- Alice Springs, Darwin or Perth - 9-12 Business Days
Country/Rural Estimated Delivery
- Queensland or New South Wales - 5-8 Business Days
- Australian Capital Territory or Victoria - 6-10 Business Days
- South Australia - 8-14 Business Days
- Northern Territory, Tasmania or Western Australia - 12-18 Business Days
All delivery times stated are estimated times only, and may vary. glamaCo will not be held liable for any late deliveries or any losses, damages, expenses, charges, or costs that may arise from the late delivery.
Click here for Australia Post domestic delivery disruptions and service updates.
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I have an enquiry, where can I go for answers?

glamaCo doesn't facilitate a phone service/contact phone number that you can contact at this time. We've provided a dedicated glamaCo messaging resource (accessed by clicking on the pink square at the bottom left of glama.co and our Help Centre) to help you quickly find what you're looking for, or alternatively please review our comprehensive Help Centre available here for any questions you have.

For glamaCo store locations, current opening hours, instore item availability and item technical information please refer to our website glama.co

For online order and delivery updates, please sign in to our website glama.co and visit the "my account” page to view live updates.

Thank you and we look forward to seeing you at glamaCo soon!

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Where are your stores located?

We have stores located throughout Queensland. Click here for store locations, opening hours and contact details.

We recommend that you view glamaCo store locations on our website as it is not uncommon for other websites to list incorrect glamaCo store locations and old contact phone numbers.

Please note, store stock is shown as per the time and date displayed under each store in the "INSTORE" button.

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I am interested in stocking a brand at glamaCo. How do I go about doing this?
We appreciate you considering glamaCo to be your brand partner. We are constantly looking for similar minded, innovative companies to partner with at glamaCo. If you feel your brand is a suitable fit, we would love to hear from you. Please fill out this form. It shouldn't take longer than 5-10 minutes of your time. This way, we will be able to respond to your stockist request quickly.
- glamaCo ranges 5000+ items in each outlet and many more through its website
- Industry qualified beauty professionals staff all store locations to allow quality advice to be given
- glamaCo has been noted by many national and international hair and beauty suppliers as being the industry-standard as well as the fastest growing and largest purchaser of professional hair and beauty items per store in South East Asia
- Many concepts pioneered by glamaCo’s constantly evolving and customer-focused agenda are now considered the industry standard for performance and innovation within the Hair and Beauty supply industry
We look forward to potentially stocking your brand in glamaCo stores and online.
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Shop now | Enjoy now | Pay later with Afterpay

The Afterpay option will become available at checkout if the total of your shopping basket is over $100 and less than $1200. If your payment is declining, please contact Afterpay on 1300 100 729 (9am – 5pm, open 7 days a week), who will be able to provide assistance and give an explanation as to why the payment method has been unsuccessful for your attempted order.

For further information, please visit: https://www.afterpay.com/en-AU/how-it-works?

Click here to contact Afterpay.

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